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  • 1.  [RESOLVED] Please send me my Card

    Posted 09-29-2023 09:18 PM
    Edited by Grace Belizario 10-05-2023 12:46 PM
    No replies, thread closed.

    I still haven’t received my card. Please send it to me. I have left numerous messages and nobody responds. What is going on there Carla Munsat I’ve been a member for 40 years.
    Sent from my iPhone



  • 2.  RE: [RESOLVED] Please send me my Card

    Posted 10-02-2023 02:45 PM
    No replies, thread closed.

    Hi, 

    I was wondering about this myself and remembered an email about it awhile back. In August AAM sent out an email that they were going to electronic membership cards and to follow the link to download.

    Hope this helps,

    Andi Walker



    ------------------------------
    Andi Walker
    Visitor Services Coord.
    Bess Bower Dunn Museum of Lake County
    Libertyville IL
    ------------------------------

    Original Message


  • 3.  RE: [RESOLVED] Please send me my Card

    Posted 10-02-2023 04:59 PM
    No replies, thread closed.

    Hi Carla - our membership team will be in touch with you today to resolve the issue. Apologies for the delay in response!
    Sincerely,
    Ryan



    ------------------------------
    Ryan Bourke
    Sr. Director, Membership & Revenue Programs
    American Alliance of Museums
    Arlington VA
    ------------------------------

    Original Message


  • 4.  RE: [RESOLVED] Please send me my Card

    Posted 10-02-2023 08:49 PM
    No replies, thread closed.
    At the risk of sounding stupid, I need directions on how to get my card!!  Carla Munsat
    Sent from my iPhone



    Original Message


  • 5.  RE: [RESOLVED] Please send me my Card
    Best Answer

    Posted 10-05-2023 09:52 AM
    No replies, thread closed.

    Hi Carla, the Membership team has ordered a replacement card for you that will be delivered via USPS, but the majority of our members now use a digital membership card. Digital membership cards are convenient, eco-friendly alternatives to physical membership cards. Transitioning to digital cards allows us to deliver your membership card faster to you, and it saves the Alliance both time and money. Simply put, digital membership cards are greener, less expensive, and easier to distribute. Plus, going digital means that you never have to worry about losing your membership card!

    You should have received an email with instructions for how to add the digital membership card to your smart phone wallet.  I'm copy/pasting some helpful information from our Membership FAQ below.

    How do I add the new digital membership card to my iPhone?

    Access the digital membership card email we sent you from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone's Apple Wallet. It can be accessed in Wallet at any time.

    How do I add the new digital membership card to my Android phone?

    Android users need to download Wallet Passes from Google Play. After you have the app, access the digital membership card email we sent you from your smartphone and click "Download" in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

    Hope this helps!

    Ryan



    ------------------------------
    Ryan Bourke
    Sr. Director, Membership & Revenue Programs
    American Alliance of Museums
    Arlington VA
    ------------------------------

    Original Message


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