Hi Carla, the Membership team has ordered a replacement card for you that will be delivered via USPS, but the majority of our members now use a digital membership card. Digital membership cards are convenient, eco-friendly alternatives to physical membership cards. Transitioning to digital cards allows us to deliver your membership card faster to you, and it saves the Alliance both time and money. Simply put, digital membership cards are greener, less expensive, and easier to distribute. Plus, going digital means that you never have to worry about losing your membership card!
You should have received an email with instructions for how to add the digital membership card to your smart phone wallet. I'm copy/pasting some helpful information from our Membership FAQ below.
How do I add the new digital membership card to my iPhone?
Access the digital membership card email we sent you from your smartphone and click the "Download" button, then click "Add to Wallet" and "Add." The card will automatically go to your iPhone's Apple Wallet. It can be accessed in Wallet at any time.
How do I add the new digital membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the digital membership card email we sent you from your smartphone and click "Download" in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.
Hope this helps!
Ryan
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Ryan Bourke
Sr. Director, Membership & Revenue Programs
American Alliance of Museums
Arlington VA
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Original Message:
Sent: 10-02-2023 08:49 PM
From: Carla Munsat
Subject: [RESOLVED] Please send me my Card
At the risk of sounding stupid, I need directions on how to get my card!! Carla Munsat
Sent from my iPhone
Original Message:
Sent: 10/2/2023 4:59:00 PM
From: Ryan Bourke
Subject: RE: Please send me my Card
Hi Carla - our membership team will be in touch with you today to resolve the issue. Apologies for the delay in response!
Sincerely,
Ryan
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Ryan Bourke
Sr. Director, Membership & Revenue Programs
American Alliance of Museums
Arlington VA
Original Message:
Sent: 09-29-2023 09:18 PM
From: Carla Munsat
Subject: [RESOLVED] Please send me my Card
I still haven't received my card. Please send it to me. I have left numerous messages and nobody responds. What is going on there Carla Munsat I've been a member for 40 years.
Sent from my iPhone