I'm part of a group of presenters leading a session on co-design at the National ADA Symposium in Minneapolis next month. Neither the session nor the Symposium are specific to museums, but the session concepts can used anywhere, for any kind of project.
Co-design is a process that goes beyond consultation and includes the disability community (or any community, really) in the start-to-finish design process for a project. This can work for exhibitions, parks, new buildings, websites, or any other kind of service or resource that you want to be as widely accessible as possible.
One of my pet peeves (thanks for opening that door, John Wharton) is that museums conflate "available" with "accessible" especially in terms of collections. Just because you have scanned or photographed some collections and made them available on your website does not mean that they are ACCESSIBLE to people with disabilities.
Here's a super tool from the Utah State you can use learn about web accessibility and find out if your own website is accessible: https://webaim.org/
If you're a small place and need a partner in helping you increase accessibility in digital, reach out to your local college or university - they're mandated by law to ensure that web content meets accessibility standards so that all students can access materials.
One of my OTHER pet peeves is with historic buildings that contain museums and house museum that lean HARD on the idea that they don't need to be ADA compliant because of "preservation." Sometimes, opening your building to more people is as easy as explaining the situation a person with a disability might encounter in trying to access your site. There are a lot of people that can manage one step, for example, but not a flight of stairs. So, if you have an accessibility section of your (WCAG compliant) website you can describe what people with disabilities may want to know. How do you know what people with disabilities may want to know? YOU ASK THEM. There are many helpful suggestions in this thread already, but most communities have centers for independent living, or other organizations serving the disability community to consult with as you're planning a project.
If you want a big gold star, hire an ADA coordinator, or support an existing employee in certification as an ADA coordinator.
We are all temporarily able-bodied, and especially as 1) the US population is aging and 2) younger audiences demand inclusion (this is anecdotal, but I'm sure there some research out there) it really behooves us to get on the stick about accessibility. We can do it!
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Erin Richardson PhD
Founder and Principal
Frank & Glory
Cooperstown NY
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