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 Using TIXR for admissions ticketing

Nicole Markham's profile image
Nicole Markham posted 05-15-2025 02:22 PM

Good afternoon, everyone!

The International Tennis Hall of Fame's museum has used Tixr for admissions ticketing for the past couple of years, with no real issues. The ITHF has a contracted relationship with Tixr for ALL our public events (tournaments, lectures, concerts, Hall of Fame weekend events/packages, etc.). The Museum just reopened (today in fact) after being closed for six months for a renovation, and is having a few "hiccups" with admissions procedures and the associated fees imposed by Tixr, especially regarding the FTC Rule on Unfair or Deceptive Fees legislation, which took effect on May 12th. FTC Rule on Unfair or Deceptive Fees to Take Effect on May 12, 2025

Do any of you use Tixr for your museum admissions? If so, how has your organization dealt with any changes to your admission procedures or rates, given this new legislation? 

As none of the Museum staff have any involvement/oversight of this particular business unit within the organization, and while the staff and/or departments who are responsible for working with Tixr work on a solution (including consulting with our legal counsel), I would like to learn more. Essentially, I would like to be better versed in the professional (and ethical) museum side of things (such as, "does museum admissions count as an 'event' as stated in the legislation"), so that when I undoubtedly will be sitting in a meeting either tomorrow or early next week, I can hopefully contribute something of value to our problem-solving discussion.

Thanks,

Nicole

Danielle Sombati's profile image
Danielle Sombati posted 05-16-2025 01:09 PM

Hi Nicole, We dealt with this at my previous organization in California when they imposed similar laws. We worked with this by posting the price of the tours (our only paid option, the museum was free) with the fees included. It looked odd to see the a price that seemed so random ($58.19) on the signage and marketing materials but it satisfied the legal requirements. The fees included were the payment processing fee and the ticket processing fee, neither of which are considered junk fees since they pay for services. Hope that helps!

Steven Jacobson's profile image
Steven Jacobson posted 05-16-2025 04:00 PM

Hi, Nicole. We don't have any clients who run Tixr, but we've done a lot of research on the FTC Rule. The short answer is that you need to include any mandatory fees in your "all-in" museum admission price (yes, admission is a live event). This goes for signage, online sales, receipts and any other medium in which you list your price. Any optional fees can be listed separately. If you are required to charge tax, that can be listed separately as well. We have put together an FAQ, which goes into a lot more detail.

Good luck!  

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