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 De-Escalation Training

Keith Cook's profile image
Keith Cook posted 02-16-2024 04:19 PM

Hello, everyone.

The museum I work for would like to offer our staff and volunteers de-escalation training so they have the tools to (for lack of a better word) de-escalate a potentially heated conversation with a museum visitor. Does anyone have any recommendations for groups/organizations that offer de-escalation training? 

Thank you!

Keith Cook

Director of Archives and Collections

390th Memorial Museum

6000 E Valencia Road

Tucson, AZ 85756

Grace Belizario's profile image
Grace Belizario Community Manager posted 02-17-2024 01:20 PM

I may have a resource I can point to, however, I won't be able to share it until next week when I am back in the office! Hope you get some others to chime in as well.

Grace Belizario
Senior Manager, Volunteer & Member Engagement 
American Alliance of Museums

Sarah Jencks's profile image
Sarah Jencks Community Admin posted 02-19-2024 09:54 AM

Dear Keith, the AASLH "Doing History in Polarized Times" virtual summit two weeks ago addressed this issue. You might find it worth registering to get access to the recording of the sessions. Someone shared this resource, which seemed particularly useful: https://www.museums.ab.ca/media/172311/brief_guide_de-escalation_strategies.pdf This is a topic I'm very interested in, so please feel free to keep in touch. Sarah

Sarah Jencks, Principal Consultant, Every Museum a Civic Museum

Washington, DC

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