Open Forum

Hello Lynda,

Thank you for your question. I will answer directly on this forum in case others have the same question. Since I am answering this thread, I will also close this thread so that people can find the answer easily. Please be sure to reach out to the Membership Team directly with questions about your membership, as your comments may get lost on an open forum. 

Download Instructions
How to install your digital membership card on your mobile phone:

For Androids:

• Download either the Google Wallet (Gpay) or Wallet Passes app to your device.
  • If you choose the Google Wallet app (Gpay):
  • Make sure Gpay app is installed. You can download it from here.
  • Open this email directly from your phone
  • Click the "Download Membership Card" button in this email
  • Click on "add to Gpay"
  • A preview will appear. Click on "Save to Gpay"
  • In some cases, Gpay might ask you to log in so you can save it to an account. Please log in to continue (no credit card information should be required).
  • The card will be saved to Gpay and you will be able to access it from the Gpay app at any time.

• If you choose the Wallet Passes app:
  • Install the app from the Google Play Store.
  • Open this email directly from your phone
  • Click the "Download Membership Card" button in this email
  • A new window will appear. Click on the "Add to PassWallet" button and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Since this is a public forum and someone may want to know the same information for their Apple product here is that information as well:

For iPhones:

• Open this email on your iPhone.
• Click the "Download Membership Card" button in this email
• Click "Add to Wallet," then "Add."
• Your digital membership card will automatically download to the Apple Wallet app.
• To access the Apple Wallet app, swipe down on your home screen to activate the Search function.
• Type "Wallet" into the search bar. Then, tap the Wallet icon that appears under the "Applications" header.
• From there, you will be able to access your AAM digital membership card!
• Note: To view the content on the back of the card, tap on the three dots icon at the top right of the card. If you don't see this icon, make sure you are accessing the card from the Apple Wallet.

Lastly, your Membership Card can be printed or saved as a PDF from your end. This alternative version comes with your digital membership card. 

• Open the email with subject line "Your New Membership Card" from your computer or other device.
• Press "Download Membership Card" in the teal button.
• Under the card is the text "Or print a physical copy." Press that.
• Choose to save as a PDF or PRINT

>> Need help installing? Check out our FAQ!

Some pro's to digital cards for those reading that want to know more.
Using a digital wallet securely and conveniently organizes your membership cards, identity cards, keys, rewards cards, credit and debit cards, transit passes, boarding passes, tickets, and more - all in one place. This eliminates the need for multiple apps, managing multiple accounts/passwords on your device, and also helps ensure these important items are not lost in download folders, email accounts, physical wallets, or in the mail.

Alternative digital options such as PDF or JPEG version, lack security, are difficult to verify, and are at high risk of fraud, however, we do extend the opportunity for people to save a copy using these options. 

We acknowledge that tangible objects create a connection to services, however, transitioning to digital membership cards also allows members to access official membership cards 3-6 weeks faster, save in costs, and extend more kindness to our Earth, by using less fuel, paper, and plastic. 

Thank you for your support, understanding, and being part of this community.

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Individual Membership Benefits
https://www.aam-us.org/programs/membership/individual-membership/

Museum Memberships Benefits
https://www.aam-us.org/programs/membership/museum-membership/

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Grace Belizario
Senior Manager, Volunteer & Member Engagement
American Alliance of Museums
Arlington VA
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