Open Forum

Here's a draft. Not quite there with the email portion.

[[Salutation]]-

Just a quick note that your [[museum]] membership is now lapsed. 

If you are still planning to renew, you have four easy options:

1)      Online at website.org

2)      Visit the museum. The Admissions desk is happy to help with your renewal

3)      Call 

4)      Mail in the renewal form you received in the mail with your payment.

Not renewing? Please help [[museum]] by sharing your experience with membership and why you are not renewing. [[museum]] is always looking for ways to make our membership program better and we'd love to hear from you!

Thank you

Survey draft

1.      What best describes why you are not renewing?

OR Please select up to three of the following reasons that best describes your reason for not renewing.

·         Not enough time

·         Too expensive

·         Exhibits and programs not compelling

·         Difficulty accessing the museum and programs

·         Moved outside of [[city]] area

·         Other:  

2.      What did you like best about your [museum]vmembership?

·         Exhibits

·         Programs

·         Sharing [[musuem]] with family or friends

·         Discounts at store, cafe, programs

·         Member events

·         Other

3.      What could [museum] do better?

4.      Anything else you want to share?

------------------------------
Erin Hood
Gift Processing Specialist
Museum of History & Industry
Seattle WA
------------------------------

Karen and Erin,   I addition to these questions we also like to add a question about their future intentions re: rejoining again:

What is the likelihood that you will become a member again?

Very Likely

Somewhat Likely

Not sure

Somewhat unlikely

Very unlikely

And then also perhaps:

if you are likely to renew or rejoin, When do you think you will do so?

Very soon

sometime this year

at the next exhibition

not sure

And then to add to the question of why you did not renew we also always add this answer option:

I didn't realize my membership had lapsed

Hope this helps!    Dana Hines

------------------------------
Dana Hines CFRE
President

[Membership Consultants]
[St. Louis] [MO]
Dana@Membership-Consultants.com][314-574-1185]
------------------------------

Original Message:
Sent: 03-14-2025 07:07 PM
From: Erin Hood
Subject: Lapsed Memberships

Here's a draft. Not quite there with the email portion.

[[Salutation]]-

Just a quick note that your [[museum]] membership is now lapsed. 

If you are still planning to renew, you have four easy options:

1)      Online at website.org

2)      Visit the museum. The Admissions desk is happy to help with your renewal

3)      Call 

4)      Mail in the renewal form you received in the mail with your payment.

Not renewing? Please help [[museum]] by sharing your experience with membership and why you are not renewing. [[museum]] is always looking for ways to make our membership program better and we'd love to hear from you!

Thank you

Survey draft

1.      What best describes why you are not renewing?

OR Please select up to three of the following reasons that best describes your reason for not renewing.

·         Not enough time

·         Too expensive

·         Exhibits and programs not compelling

·         Difficulty accessing the museum and programs

·         Moved outside of [[city]] area

·         Other:  

2.      What did you like best about your [museum]vmembership?

·         Exhibits

·         Programs

·         Sharing [[musuem]] with family or friends

·         Discounts at store, cafe, programs

·         Member events

·         Other

3.      What could [museum] do better?

4.      Anything else you want to share?

------------------------------
Erin Hood
Gift Processing Specialist
Museum of History & Industry
Seattle WA
------------------------------