hi Mary, Roller Software (https://www.roller.software/) is a pretty good solution for smaller institutions, and it's built around ticketing and events, but also has POS and CRM functions. It has a simple and well defined interface, and solves for most scenarios. There are a couple of minor limitations that I ran into, but they were easy to work around.
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Sundar Raman
Director of Technology
Dubai
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Original Message:
Sent: 02-01-2021 09:39 AM
From: Mary Delaney
Subject: CRMs
Thank you, Megan, that is incredibly helpful. We looked at Versai and are making an appointment for a demo of Tessatura. I may reach out to you if I have specific questions about Versai and will contact some of the other organizations you mentioned about Tessatura. It's great to get feedback from actual users.
Thanks again for your help.
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Mary Delaney
Marketing Director
Museum of Russian Icons
Clinton MA
Original Message:
Sent: 02-01-2021 09:07 AM
From: Megan Osetek
Subject: CRMs
Hello Mary,
The Kalamazoo Valley Museum is a small community regions history and science center with a planetarium. We've been a client of Versai by Explorer Systems now since 2015 and couldn't be more pleased with the software, tech service, and continued advancements made with the program. Previously we were free general walk up admission, but now moved to timed ticketing. We also utilize the web interface for these bookings and will be launching the gift shop webpage this month. Since we are a small museum that doesn't earn a lot of revenue due to our funding model we are very happy with our annual fees for the software, this includes the 24/HR tech support. We do not use the donor features, as I mentioned our funding model doesn't require it, therefore can't speak to that. But the patron CRM information and customization is great for our needs. I'm happy to discuss with her our experience if you have more questions.
A number of other cultural/museums in the area are apart of the Tessitura consortium. You could reach out to them to see how they like it. One is the Air Zoo in Portage, Mi and the Gilmore Music Festival (I believe) is another.
Good luck with your research!
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Megan Osetek
Interpretation Manager
Kalamazoo Valley Museum
Kalamazoo MI
Original Message:
Sent: 01-28-2021 02:20 PM
From: Mary Delaney
Subject: CRMs
I am the Marketing Director at a small museum. We have been using CharityProud as our CRM for a few years now, but want to make a change. We are looking for a system that will handle membership, donors, the POS and shop inventory, timed ticketing, and event registrations. We aren't interested in a Blackbaud product. I'd love to hear what other museums are using, and any good or bad experiences with their platforms.
Thanks very much.
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Mary Delaney
Marketing Director
Museum of Russian Icons
Clinton MA
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