Hi Mary,
A few strategies that have helped me when introducing new online tools:
1. Schedule a couple of 'beta tests' with small groups of volunteers. They can let you know what's confusing, what they like and don't like, and serve as an inside group of ambassadors for the new system.
2. Have a few large-group introductory tutorial sessions where you walk through the process of using the system from sign-on to sign-off, showing all the features, and taking time to explain clearly what to do - especially reassuring people they won't 'break' the system. Ask that everyone attend one of these.
3. Offer a few follow-up practice sessions for anyone who is still having trouble.
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Michelle Moon
Director of Interpretation and Program Evaluation
The Newark Museum
Newark NJ
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Original Message:
Sent: 04-12-2017 07:40 AM
From: Mary Morris
Subject: Volunteer Push Back
Hello All!
Looking for some advice on volunteer management. We are planning on eventually implementing a new online system for volunteers to use to track hours and sign up for events and school tours. This will be a completely new process for the volunteers and I am anticipating some push back and resistance. Any advice or thoughts on a successful way to implement a big chance in the volunteer corps. and how to get everyone "on board" if at all possible.
Thank you!
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Mary Morris
Museum Educator
The Cummer Museum of Art & Gardens
Jacksonville FL
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