We handle registration and payment for our virtual events through
Eventbrite. We are an extension site of Utah State University, they have approved the use of Eventbrite for ticketing. Once the event has ended, eventbrite issues us a check. They do have a fee associated that we pass on the the ticket buyer.
I then send everyone who registered instructions for how to access the webinar (we use Webex, as that is the program used by the University). We record all of our webinars and share the recording with those who have registered after the live event.
There have definitely been some glitches, but overall has been working well for us so far and has helped us to continue some sort of revenue stream.
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Hunter Klingensmith
Visitor Experience coordinator
Swaner Preserve and EcoCenter
Park City UT
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Original Message:
Sent: 05-06-2020 09:09 AM
From: Stephanie Kribs
Subject: Charging for online programming
Hi Lisa -
The university definitely provides more challenges for online payments. We were lucky enough to already have gone through the approvals for Blackbaud Merchant Services at MSU. We use Altru for payment and data tracking at our museum. Prior to that the university had an approved system call CashNet that we could use for collecting online payment - it is clunky and does not integrate with our data or services platforms but worked. I assume your university has something along those lines as well?
We will be experimenting with charging for some online programming in lieu of summer camp in the coming months.
Best,
Stephanie Kribs
MSU Broad Art Museum
Michigan State University
East Lansing, MI
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Stephanie Kribs
Director of Facilities
Eli and Edythe Broad Art Museum - Michigan State University
East Lansing MI
Original Message:
Sent: 04-30-2020 06:15 PM
From: Lisa Falk
Subject: Charging for online programming
I'm curious what method people are using to collect the program fees? I'd especially love to hear from University Museums since there are additional restrictions in the university system.
Lisa Falk, Arizona State Museum, falk@email.arizona.edu
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Lisa Falk
Head, Community Engagement
Arizona State Museum - University of Arizona
Tucson AZ
Original Message:
Sent: 04-28-2020 12:53 PM
From: Patricia Edwards
Subject: Charging for online programming
Hi everyone -
I know many organizations have shifted to online programming in the last 6 weeks. I'm curious to know if anyone is charging for online programs and, if so:
1) how much?
2) how did you arrive at that amount?
3) how has your audience responded?
Thanks in advance for any wisdom you can pass along!
Tricia
Tricia Edwards
Deputy Director
Smithsonian Affiliations
(202) 633-5321