Open Forum

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

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David Knupp
Curator
Dunedin History Museum
Dunedin FL
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Hi David

We use Blackbaud Altru as our POS for admissions and events, it also serves as our constituent database (https://www.blackbaud.com/products/blackbaud-altru). In the store we use Lightspeed (https://www.lightspeedhq.com/pos/retail/)

Sam

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Samantha Christen
Portland Museum of Art
Portland ME
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Original Message:
Sent: 09-18-2019 11:34 AM
From: David Knupp
Subject: POS Survey

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

------------------------------
David Knupp
Curator
Dunedin History Museum
Dunedin FL
------------------------------

David,

We have historically used Quickbooks POS, but are currently exploring other options.  I have a meeting next week to look at Swipe Simple, so I'd be curious to hear if anyone has any experience with it. 

I look forward to hearing other responses,
Helena

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Helena Cicero
Director
Oakes Museum of Natural History
Mechanicsburg PA
------------------------------

Original Message:
Sent: 09-18-2019 11:34 AM
From: David Knupp
Subject: POS Survey

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

------------------------------
David Knupp
Curator
Dunedin History Museum
Dunedin FL
------------------------------

Hi Helena,

We are switching to currently in the process of switching to QB POS. Can you tell me why you are considering moving to another POS?

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David Knupp
Associate Curator
Dunedin Historical Museum
Dunedin FL
------------------------------

Original Message:
Sent: 09-19-2019 09:41 AM
From: Helena Cicero
Subject: POS Survey

David,

We have historically used Quickbooks POS, but are currently exploring other options.  I have a meeting next week to look at Swipe Simple, so I'd be curious to hear if anyone has any experience with it.

I look forward to hearing other responses,
Helena

------------------------------
Helena Cicero
Director
Oakes Museum of Natural History
Mechanicsburg PA

Original Message:
Sent: 09-18-2019 11:34 AM
From: David Knupp
Subject: POS Survey

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

------------------------------
David Knupp
Curator
Dunedin History Museum
Dunedin FL
------------------------------

David,

Cost is the main factor.  We are a small museum on a small college campus  with small gift shop.  We do not need all the extras QB POS provides (tracking clients, reordering inventory, etc...).  If we can find something that is a bit lower in cost, but still keeps inventory, and a record of sales, but costs less, that would be perfect. 

Helena

------------------------------
Helena Cicero
Director
Oakes Museum of Natural History
Mechanicsburg PA
------------------------------

Original Message:
Sent: 09-19-2019 10:22 AM
From: David Knupp
Subject: POS Survey

Hi Helena,

We are switching to currently in the process of switching to QB POS. Can you tell me why you are considering moving to another POS?

------------------------------
David Knupp
Associate Curator
Dunedin Historical Museum
Dunedin FL

Original Message:
Sent: 09-19-2019 09:41 AM
From: Helena Cicero
Subject: POS Survey

David,

We have historically used Quickbooks POS, but are currently exploring other options.  I have a meeting next week to look at Swipe Simple, so I'd be curious to hear if anyone has any experience with it.

I look forward to hearing other responses,
Helena

------------------------------
Helena Cicero
Director
Oakes Museum of Natural History
Mechanicsburg PA

Original Message:
Sent: 09-18-2019 11:34 AM
From: David Knupp
Subject: POS Survey

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

------------------------------
David Knupp
Curator
Dunedin History Museum
Dunedin FL
------------------------------

Hi David,
We currently use QB-POS and have been since 2011.  After using QB-POS for nine years, we use it because it is relatively inexpensive, easy to set up for both admissions and museum store (sales and inventory), it integrates with our QB accounting software, and a host of other lesser reasons.  However, bear in mind one has to be creative in setting up QB-POS to "fit" a museum's needs.  Set-up is key and so is knowing how to retrieve data / info from QB-POS.  QB-POS has a weak reporting capability and a weak (some would argue non-existing) data accessibility capability.  This is to say, QB-POS will definitely not satisfy every museum's needs.  it has been a mixed experience for us.  In short, I rate it 6 on a 0 to 10 scale.  Not the best but when we find something better for the same or better price (to purchase, to maintain, to upgrade, etc., etc.), we will definitely switch.
Lastly, Intuit's customer service on a scale of 0 to 10 is a 4 at best!

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Jerry Morales
Business Administration Office
Museum of South Texas History
Edinburg TX
------------------------------

Original Message:
Sent: 09-18-2019 11:34 AM
From: David Knupp
Subject: POS Survey

I am curious as to what POS system everyone uses at their institution. There are some parties within my museum that insist upon using Quickbooks POS, which is not the most user friendly system, and I would like to get an idea of what other museums are using.

------------------------------
David Knupp
Curator
Dunedin History Museum
Dunedin FL
------------------------------