Like many of you, one of the measures we put in place to control reduced capacity is timed ticketing. We heavily promote 'no refunds nor exchanges' – b/c we simply don't have the capabilities (we use Galaxy ticketing, it doesn't have a web-based user-controlled ticket-exchange system, though apparently they're working on that). But of course customers still write/call – in droves – asking for exchanges. Our only way of handling this is manually (a staff member has to look up their order, work w/them to find a new suitable date/time, complete the order). Does anyone have ideas for a more efficient way of handling exchanges for online tickets? Appreciate any insights.
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Katherine Greif
COO
The Dali Museum
Saint Petersburg FL
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