We are a park museum moving toward a contracted reservation system. If you use a third party reservation system, what kinds of issues have you had? For example, how often do they direct calls to you for questions they can't answer?
Does your institution require a full or partial payment at the time reservation is made? Or is payment at a time before the visit, the day of or something else?
Do you have a cancellation fee? If so, when does it kick in? Is it a flat fee or a percent of the admission?
Do you offer refunds for overestimation of group numbers?
Thanks for your input.
Alan Goldstein, Certified Interpretive Planner
Interpretive Naturalist
Falls of the Ohio State Park
201 West Riverside Drive
Clarksville, IN 47129-3135 USA
(812) 280-9970 ext. 403
www.fallsoftheohio.org
www.facebook.com/fallsoftheohio
