Hi,
Here are some thoughts about issues that I have been dealing with in recent years:
Be sure to include a section on Emergency Procedures for Staff, Volunteers and Visitors. These procedures should include how to handle/report/call for help for individuals who are behaving in a threatening or dangerous manner as well as potential active shooters and bomb threats. Focus, too, on what to do in case of dangerous weather situations, fires, floods, etc.
In addition to the Procedures, which should be updated yearly and reviewed with local fire, EMT and police professionals, rehearsals of actions such as fire drills, building evacuations, and locating and operating fire extinguishers. CPR and First Aide are also good training options for health and safety of staff/volunteers and visitors. Training from safety professionals in how to handle dangerous people is something that we all need to have these days.
Times have changed. Keeping ourselves, our staff/volunteer and visitors safe is much more complicated than it used to be.
And, bravo to you for your attention to this important task!
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Kathryn Boardman
Principal The Cherry Valley Group
Professor, Cooperstown Graduate Program
Cooperstown NY
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Original Message:
Sent: 04-20-2015 09:45 AM
From: Dean Krimmel
Subject: Operations Manual for Historic Site/Landmark
Hello Everyone,
I'm creating an operations manual for a 200-year-old landmark and historic site, Baltimore's Washington Monument which will reopen soon after an extensive restoration project. I've found good advice, here and there, but know that I'd be foolish not to source this crowd.
I'd appreciate hearing from anyone who has done this before, and/or has a handbook (or table of contents) they'd be willing to share.) My contents currently includes: (1) FAQs; (2) Comment Log (staff notes for improving guest experience, operations); (3) Procedures (opening-closing; admissions/ticketing); (4) Policies (what guests are/aren't allowed to bring & do; on demonstrations, soliciting, etc); (5) Health & Safety of Guests; (6) Guest Services (creating a great guest experience; exhibit/historical background; site challenges); (7) Site & Exhibit Maintenance; (8) Administration (job descriptions; forms).
Many thanks, in advance.
Sincerely,
Dean
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Dean Krimmel, Creative Museum Services
Exhibit Developer/Interpretive Planner
Baltimore MD
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