@William Paine (Bill),
We have had issues with a system that does all three as well. Our ticketing system is Galaxy. Good, but large product. They do offer integrated POS and I think they have gotten into some Membership stuff. But we have Galaxy for ticket sales (POS and call in orders), Raiser's Edge for Membership.
We actually built our own webstore by extending an existing product called (NopCommerce) to handle ticket sales. Some of the functionality is custom code. But doing it mostly custom, we are able to sell Memberships AND sell tickets all
in the same transaction.
We ended up tying Galaxy and Raiser's Edge together by tapping into their eGalaxy api and into Raiser's Edge apis.
Granted it is no small feat, but in the end SOOOO much better for our customers and for us to get the results we need.
If you are interested in the geeky stuff. Oh we have done pretty much it all. What in particular would you want to know?
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Carlos Mosqueda
UI/UX Designer and Developer
Denver Museum of Nature & Science
Denver CO
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Original Message:
Sent: 02-12-2015 09:27 AM
From: William Paine
Subject: Ticketing Systems
We currently use TM Vista for ticket sales, and have begun the search for a replacement since it is going away this summer. We also have 2 gift shops, which use TAM Retail, and we use DonorPerfect for membership. Ideally, we would like to find something that would do all 3, but haven't been encouraged. Our current short list is comprised of: Centaman, Explorer, Sirusware and TAM, and we plan to look at retail POS, ticketing and CRM.
Any experiences anyone has with any of these products (or others of a similar vein) and are willing to share are appreciated. I am also very interested in any technical and/or network security issues. Feel free to post here, or email me offline (particularly the geeky stuff :).
Many Thanks in advance,
Bill
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Bill Paine
IT Director
Florida Museum of Natural History
University of Florida
1659 Museum Road
Gainesville FL 32611
wgp@flmnh.ufl.edu
http://www.flmnh.ufl.edu
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Original Message:
Sent: 02-10-2015 03:57 PM
From: Lindsay Garrod
Subject: Ticketing Systems
I am researching new operational software for my museum and it's entirely overwhelming. I've heard the sales pitches, but would like to get some personal recommendations. What software do you use? We've looked at Gatemaster, Tessitura, Omniticket, RTP1, Altru, and Galaxy. Are you happy with your software? What all do you use it for? Is there a system that can do it all (ticketing, retail, CRM, facility rentals)?
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Lindsay Garrod
Visitor Engagement and Programs Manager
Anchorage Museum
Anchorage AK
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