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Possible AAM Proposal on Staff Engagement. Looking for feedback.

  • 1.  Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-11-2015 12:02 PM

    Would anyone be interested in a proposal on staff engagement and how strategies for staff retention need to change in the non-profit sector as museums enter the 21st century. It seems to me that a lot of news sources have been highlighting the engagement activities at start-ups and for-profit corporations. It makes me think that the old idea that the passion of working in a cultural setting is enough, needs to be updated. Staff members can easily refocus on a career at a culturally minded start-up, corporations that are beginning to be more socially conscientious, or for a company that now wants a broad liberal arts background in their staff. The way we think creatively is beginning to be a sought after skill. 

    Would anyone be willing to tell me whether you would like a panel that focuses on these topics? Or, whether you have refashioned your 'social committee' and how/why? Would you be interested in joining me in creating a panel? 

    As part of our strategic thinking process, I have been tasked with re-evaluating our social committee and how it might need an update, a mission statement, by-laws, etc. The programming hasn't really changed since the group was created (in the 80s), but the diversity of staff has. Our HR department runs a wellness program, and another part of my re-evaluation is how the two programs are connected, and how they might work together in the future. 

    Thanks! 
    Danielle


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    Danielle Horetsky
    Curatorial Division Assistant
    The Walters Art Museum
    Baltimore MD
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  • 2.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-12-2015 08:02 AM


    Danielle,

    I would be really interested in this topic.  Good luck with putting the session together.
    ------------------------------
    Patricia Raynor
    Loan Coordinator
    National Postal Museum - Smithsonian Institution
    Washington DC
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  • 3.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-14-2015 11:19 AM

    Hi Danielle,

    Great idea for a topic, and I agree that reflecting on the workplace changes in the broader world is an important trend for museums.

    Two years ago, I put together a session about museum worker well-being/happiness in the workplace, recognizing the trend of for-profit companies to put more importance on and resources toward such metrics. I'd be happy to share with you some of the things I learned and directions I think a session like the one you're proposing could go.

    Right now, it seems like you might be looking at engagement through the lens of staff retention. Do you think that is the biggest issue in staff engagement and the reason we need a session about it/need to focus on it? A lot of different factors could play into retention (job satisfaction, challenge, opps for advancement, pay, etc.), but I'm not sure it's exactly the same thing as engagement. Engaged employees are more likely to be retained, but how are you thinking of engagement within the workplace? What makes for an engaged employee? Are there generational differences at play, as well? How might those be navigated? 

    I'm unsure if I'll be able to attend the conference next year, so I hesitate to get involved in the production of a panel, but I'd be happy to talk more via email, if you'd like feedback/help as you refine your session. You can reach me at andreamichelbach@gmail.com.

    All the best,
    Andrea


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    Andrea Michelbach
    Tacoma, WA
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  • 4.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-15-2015 08:48 AM

    I encourage you to develop a panel on this subject, especially since start-up and pop-up cultural organizations and activities are doing much of the work that museums ought to be doing and thus claiming a disproportionate share of talent, energy, and imagination among people under 30! I think this is less a matter of HR concern and much more a matter of institutional culture. In a changing world, if we do not move on to "next practice," we are undermining the museum enterprise.

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    Avi Decter
    Former Executive Director
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  • 5.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-16-2015 12:00 PM

    Hi, Danielle -

    I'm sure that there are may ways that museums can improve in this area to build a more cohesive staff.  While there surely are some who leave (either their position or the museum field entirely) for other reasons, many are leaving because they simply cannot afford to stay.  As long as we continue to see young (and not-so-young) museum professionals whose compensation is not sufficient to meet their needs, it might not matter how engaged they feel.  If they're just not making ends meet, they'll look for other opportunities, and we will continue to see many of them heading for the private sector (even though they may find similar financial difficulties there as well).  I think that your session idea is a good one, but the elephant in the room should be part of the discussion.

          Michael


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    Michael Holland
    Principal/Owner
    Michael Holland Productions
    Bozeman MT
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  • 6.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-17-2015 02:32 PM

    As an employee for a public institution, I can say as a conference participant that this topic/session would be one that I'd be interested in for sure. I love my job but it is challenging as times when trying to find new ways to make ends meet, especially since my city is seeing a rapid growth in population and infrastructure, and the cost of living has risen. So yes, I love this idea!

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    Sarah Arntz
    Program Specialist
    Nashville TN
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  • 7.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-17-2015 08:34 AM

    I think this is a very important topic.  For me, the effort at staff engagement needed (and still needs) to be directed at our large corps of part-time hourly employees who are the primary contact with and for the public.  They constitute our interpretation/reception staff and therefore are our front-line people.  We went through a period where these individuals were hired and supervised by a person who didn't like the public!  She even admitted that she hired people like herself and, needless to say, we ended up with a floor staff who didn't want to engage with the public and who were siloed into their supervisor's little world.   After that supervisor departed (we were happy about that), we were able to begin the process of bringing all those staff "into the fold."  We still work at making the part-time staff feel as though they are part of the professional work of the institution.  It's not always easy to do, but we have a pretty stellar crew of interpreters now.  It's worth the work!

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    Elspeth Inglis
    Assistant Director for Educational Services
    Kalamazoo Valley Museum
    Kalamazoo MI
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  • 8.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-17-2015 10:57 AM

    Danielle,

    This is a critical issue for any organization, regardless of their non-profit status. Identifying and strengthening that internal culture is paramount, as is understanding generational shifts that lie ahead. (by 2025, 75% of the US workforce will be millennials).

    Having worked with many large non-profits on these issues as they relate to brand, I have found that mission in isolation is not enough. It needs to be felt and experienced across the organization, in ways that are emotionally resonate and actionable. Culture really does eat strategy for lunch.

    I am also including a link to a recent article related to this topic.

    https://www.linkedin.com/pulse/does-culture-matter-mark-minelli

    Cheers,

    -m

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    Mark Minelli
    Minelli, Inc
    Boston MA
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  • 9.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-18-2015 09:50 AM

    I think this is a great topic. I agree with some earlier comments that in the end if compensation does not allow a staff member to meet their needs no level of engagement will suffice. With that said I think a session that identifies institutions that are addressing this concern would be of great value. The session would be representing model practices for other institutions to look at as they approach change and adaptation within their infrastructure. 

    Mark

    ------------------------------
    Mark Osterman
    Guiding Programs Manager
    Vizcaya Museum & Gardens
    Miami FL
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  • 10.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-24-2015 02:59 PM

    Thank you everyone for your thoughts and comments! I posted this the day before I left for vacation, hoping I'd come back to one comment. I'm still in the beginning phases of change here, and as I was having trouble finding articles that seemed to speak to our type of industry, I thought I'd post since when one of us has questions there is always someone out there who has been through it or is going through it who would be happy to share. It's one of the things I love about this industry.

    I have finally gotten out from under the backlog created from my break, and I'm starting to pull this into a session proposal through the AAM panel proposal site. I'm an emerging professional (only been in the field three years) and my first time doing this, so please let me know if I'm missing something. This is my first panel proposal, but I think it will be a good one.

    I agree that the compensation for jobs in our field needs to be at a livable wage, and that is the main thing that needs to be addressed by an institution. I'm lucky to be at an institution that adjusted salaries right before I started based on AAM surveys and we have great benefits (through the city of baltimore), so for us that isn't as much of an issue as it might be at other institutions. I don't want to dismiss it, but I do think that we work for this industry because we aren't as monetarily driven, and that there are many benefits that we get that can't be quantified. I know this leads to debates, and I have them with coworkers and friends often. Our industry has to address this and soon. In the meantime, since I've been assigned the task of re-branding the social committee, that's what I'm going to focus on. I'd like to focus on this topic of staff engagement to create a workforce that does their best work. I don't want to conversation to be sidetracked by salaries. That could be a different proposal for another year. 

    I can post the link to my session proposal once I complete it, if that would be useful. Then comments can move to that platform.

    Thank you again for this discussion and for those of you who have reached out to me through email. This is going to be such a helpful thing as I try to make this transition in our institution as meaningful as it can be, and hopefully share the experience to help others.

    Best,

    Danielle


    ------------------------------
    Danielle Horetsky
    Curatorial Division Assistant
    The Walters Art Museum
    Baltimore MD
    ------------------------------




  • 11.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-25-2015 11:42 AM

    There is a lot of research and literature in the area of employee engagement in the non-profit workforce. I have been working on this as well for quite some time. I think our employees are attracted by our mission but we don't work hard enough to keep them committed to it. We need to ensure that they understand the connection between their daily work and the achievement of the mission.

    Because engagement drives results, it is imperative that we successfully argue the business necessity for engagement as it could mean the difference between a solvent organization and a thriving organization. So what do we do to train our team in engaged leadership? How do we develop employee talent? Reward and recognize? How do we create a culture that encourages creativity and innovation, seeking input along the way? These are all challenges for us.

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    Roslyn Schaffer MBA
    Director of Human Resources
    Barnes Foundation
    Philadelphia PA
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  • 12.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-26-2015 08:06 AM

    I would strongly encourage you to include how to engage part-time staff as well as full-time staff. That has been a struggle at my current institution as well as at others I have been associated with. I think many institutions in our field rely heavily on part-time staff.

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    Linda Endersby
    Michigan Historical Museum
    Lansing MI
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  • 13.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-30-2015 03:35 PM

    Thanks, Linda. One of my presenters - Alissa Whiteley, Associate Director for Education, School Programs as the Ronald Reagan Presidential Library and Museum - works with an almost entirely part-time staff, so I have asked her to make sure that we include this in the conversation. It is indeed a very important point.

    I'm still in the editing phase of the proposal, but if you (or anyone) would like to view it, comment, or show your support you can search in the proposals for 'one for the team' - my working title. Here's the link to the proposals: Limited Review Proposal

    Aam-us remove preview
    Limited Review Proposal
    The American Alliance of Museums (formerly the American Association of Museums) is the one organization that supports all museums. Through advocacy and excellence, the Alliance strengthens the museum community.
    View this on Aam-us >


    ------------------------------
    Danielle Horetsky
    Curatorial Division Assistant
    The Walters Art Museum
    Baltimore MD
    ------------------------------




  • 14.  RE: Possible AAM Proposal on Staff Engagement. Looking for feedback.

    Posted 08-27-2015 08:14 AM

    Hi there - thanks for introducing this interesting topic, Danielle!  I came across this timely article on the SHRM website - you can follow the link:  http://www.shrm.org/Publications/hrmagazine/bookblog/Lists/Posts/Post.aspx?ID=54

    This is a very candid look at the whole topic of engagement.  I have quoted two of the myths, below:

    "Myth 1: Employees want to be engaged.   No, they don’t. Engagement – usually defined as some form of working hard and planning to stay – is something the company wants. Employees are quite willing to bring that mindset to work for the right employer, but engagement has never been their goal. Instead, employees want to be happy at work." 

    "Myth 7:  Engagement is so badly messed up that it can’t be fixed. The research continues to show that people will trust their leaders and managers to the degree they are trustworthy, that they will share information if it’s not used against them, and that they want to and will work hard for companies that care about their happiness."

    I do agree with Myth 7 in particular, with regards to what engagement is really about - our leaders and managers, and the extent to which they engender trust.  The other piece not mentioned in the article, but another museum colleague pointed out in her reply above, is that a big driver of engagement is ensuring that staff members are connected to the vision, mission, values, and goals of the organization.  It requires the leaders and managers to articulate this connection (in word and deed), so that they see how what they do everyday is supportive of the overall organizational goals.  When we see how our everyday activities contribute overall to the organization, then we feel meaning in what we do.  

    The author of the article talks about "happiness", but I would say it is more along the lines of job satisfaction.  Our work has meaning when we understand how it fits into the bigger picture.  This is what engages hearts and minds.

    Love the topic - love the idea of a panel discussion, and looking at this in the context of the future of museums.

    Thanks,

    Christine

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    Christine Engel
    Chief Human Resources Officer
    Wadsworth Atheneum Museum of Art
    Hartford CT
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