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  • 1.  Twitter

    Posted 11-15-2022 09:13 AM
    Good day, everyone,
    Curious to know if any organizations are rethinking their Twitter accounts? Feel free to message me directly. Many thanks for your input.

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    Margaret Koch
    Director
    Bullock Texas State History Museum
    Austin TX
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  • 2.  RE: Twitter

    Posted 11-15-2022 04:20 PM
    Hi Margaret,
    This is an interesting question. One that I am also curious about. We at the Zanesville Museum of Art have not begun rethinking our Twitter account. Twitter is a fairly small part of our Social Media strategy. How do you think any new changes will affect museums or businesses in general?

    Thanks!

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    Daniel Pitcock
    Marketing Coordinator/Finance Administrator
    Zanesville Museum of Art
    Zanesville OH
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  • 3.  RE: Twitter

    Posted 11-16-2022 06:39 AM
    Edited by George Garner 11-16-2022 06:40 AM
    I'm glad you're asking this, Margaret. This topic came up on the Association of Academic Museums and Galleries listserv. I'm recycling my response below: 

    I think all museums have to think hard about whether they're going to contribute to this platform now. 

    I assume your museum is not on Parler, or TruthSocial, or any of the other alt-right-wing platforms? Twitter, now, should be treated no differently. 

    And whether we like it or not, any time our institutions issue a tweet, we're giving that platform a tacit endorsement. 

    Put another way- If we believe in justice, equity, diversity, inclusion, then sometimes we have to follow through on our values with more than just words. We have to act. And a simple act we can take is to not contribute to Twitter under Musks' leadership. 

    My institution made this call months ago, and I'm glad for it. Feel welcome to look at what we did: http://twitter.com/CRHCIUSB

    Happy to provide templates or more conversation at your request. 

    George Garner

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    George Garner (he/him/his)
    Assistant Director & Curator
    Civil Rights Heritage Center - Indiana University, South Bend
    South Bend IN
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  • 4.  RE: Twitter

    Posted 11-17-2022 08:22 AM
    Margaret:  As a sports-focused organization the Philadelphia Sports Hall of Fame is 100% nonpartisan and nonpolitical and has such wording in corporate papers.  The Hall celebrates athletic greatness in Philadelphia and the surrounding area.  We have a Twitter account with a growing following.  The organization has enjoyed the free aspect of Twitter.  Twitter's new ownership seems to have a dedication and commitment to a vast reduction in censorship resulting in more free speech and open dialogue of opposing views. Given that,  the PSHoF is inclined to continue on Twitter, possibly signing up for the paid subscription.

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    Ken Avallon
    Philadelphia Sports Hall of Fame
    kavallon@phillyhall.net
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  • 5.  RE: Twitter

    Posted 11-18-2022 09:54 AM
    My concerns about Twitter are less about speech and more about security. This includes the news this week about the issues with two-factor authentication, the decimation of the staff that oversees security (I wouldn't give my credit card details to Twitter right now), the lack of concern about fake accounts and how someone might create a fake account of our museum, and how the staff departures compounds the existing consent decree from the Federal Trade Commission for previous security and privacy problems. (Twitter's CISO, chief privacy officer, and chief compliance officer just quit.) It seems trite to call what is happening at Twitter an issue of free speech, since it is much more concerning than that. But that is not to say that more spam, racists, and bullies might not make the platform unmanageable. 

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    Tamsen Young
    Digital Media & Strategic Initiatives Manager
    Museum at FIT
    New York NY
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  • 6.  RE: Twitter

    Posted 11-21-2022 10:10 AM
    Edited by Michelle Moon 11-21-2022 10:46 AM

    It's interesting to see "more free speech" as a justification for continuing participation on Twitter despite its current trajectory. In fact, it seems to be heading in a direction of much less free speech. If racism, bullying, targeting and trolling are allowed to proliferate unchecked, and more users and institutions depart, the effect will in fact be a narrowing of views and speech. Even if what speech remains becomes more extreme, giving the apparent effect of "diversity of views," the range of content featured will in fact not be more diverse and civically robust. I can envision a sad future in which our museums and museum workers who are broadening the discourse by contributing information about instiutions, exhibits, publications, and digital humanities projects that deal with sensitive matters (inequities, histories of enslavement/ incarceration /disenfranchisment, indigenous activism, LGBTQ+ activism, and similar important historical and cultural issues) simply depart because there is no longer a possibility of sharing that content without exposing their users to harassment. The result does not broaden speech - it narrows it. 

    The chilling effect caused by the increased likelihood of bullying and targeting against museums and museum professionals makes an exchange of views less likely as well. When we talk about things that encourage or hamper free speech, prior restraint is only one of the factors to consider. Another is the originality and diversity of the speech: a Twitter which is mostly comprised of retweets and paraphrases of views originated by paid media figures who are already well heard adds nothing to the civic discourse, while the originality of new museum work on topics previously under-reported certainly does.  Another factor, perhaps most important, is the environment of the platform in which speech is to take place. The more users depart the platform due to an environment inimical to a broad range of speech - including the advancement of views most marginal in our society that are now increasingly being exposed to direct personal attack and harassment - the less free speech and diversity of thought there will be overall. 
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    Michelle Moon
    Principal, Satlworks Interpretive Services
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