I am the Manager of Ticketing at Historic Jamestowne in Virginia. We're in the unusual situation in that we are in partnership with the National Park Service. Preservation Virginia owns the original site of 1607 Jamestown and the surrounding area is owned by the NPS. They pay half of my salary and Preservation Virginia pays the other half. I report directly to the President of Jamestown Rediscovery who is a part of Preservation Virginia.
The Manager of Retail Operations (ie the two gift shops on site) also reports directly to the President.
My former place of employment has a huge Advancement Department and they took over VS and the Gift Shop. They include Development, Membership, Marketing, Group Tours, Rentals, Grants, etc (basically anything having to do with money). There is one person over all of that. I would not suggest doing it that way!
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Lauren T. Furey
Manager of Ticketing
Preservation Virginia
Newport News VA
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Original Message:
Sent: 06-17-2022 01:36 PM
From: Rebekah Harding
Subject: Org Structure for Visitor Services Department
Hi Everyone,
I am working with a client that is looking to move their Visitor Services department to a different reporting structure and the CEO has asked us to compile research on where VS lives in other museum structures.
Currently, their VS reports directly to the Deputy Director. The other Directors in the org are: Marketing, Education, Curatorial, and Programming.
Appreciate anyone willing to share their org structures and/or research you may have compiled.
Best,
Rebekah Harding
Chief Strategist
Clover Strategic Consulting
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Rebekah Harding
CEO and Founder
Simi Valley CA
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