I wrote an article years ago for Harvard Business Review, citing that same 42% statistic. Whether it's for-profit or not-for-profit, my article recommends Not Intervening as a management strategy. Let employees figure things out and resolve their issues without stepping in. Here's a link:
https://hbswk.hbs.edu/archive/don-t-just-do-something-sit-there-when-your-employees-battle-consider-doing-nothing------------------------------
David Whitemyer AIA
Director of Business Development
Luci Creative
Lincolnwood IL
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Original Message:
Sent: 08-19-2019 08:11 AM
From: Anne Ackerson
Subject: Managing Museum Workplace Conflict
In the for-profit world, experts tell us as much as 42-percent of workplace time is spent trying to resolve conflicts, and their resolution can involve 20-percent of a leader's work week. To our knowledge, no one has studied whether the museum world's statistics are similar, but even if museums are half as conflict ridden, that's still eight hours a week of open disagreement, passive aggression or conflict avoidance.
Happy reading,
Joan Baldwin
--
Anne W. Ackerson
Creative Leadership & Management Solutions
1914 Burdett Avenue
Troy, New York 12180
T: 518-271-2455
E:
anne@awackerson.com
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