Open Forum

Hello ! We are looking for alternative Point of Sale Systems that integrate well with the CRM database, DonorPerfect.

We need this system mainly for admissions, program registrations, gift shop sales and we need it to have the capability to track visitor zip codes and report back on attendance for our grant reports. We are a small-ish, but growing museum with 25,000-40,000 visitors a year. We have used Square in the past, but it was not the best solution for our accountants.

Thanks for any and all suggestions!

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Angela Scannella Moore
Development Systems Manager
Biggs Museum of American Art
Dover DE
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Hi Angela,
We previously used DonorPerfect and explored Agile Ticketing - we ended up migrating off DonorPerfect entirely but I was pleased with the Agile customer service team, and probably would have gone with it had we not changed CRMs entirely. It may appear more tailored for performing arts organizations on the surface, but I remember them demo-ing most of the features you mention. The one thing I'd be concerned about is gift shop sales. We didn't get that far in discussions so I don't know how robust Agile is in terms of multi-site inventory tracking (including warehouse) or scanners for example.
Best,
Robin

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Robin Mygatt
Database Administrator
The Contemporary Austin
Austin TX
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Original Message:
Sent: 06-19-2019 04:30 PM
From: Angela Moore
Subject: Point of Sale Systems!

Hello ! We are looking for alternative Point of Sale Systems that integrate well with the CRM database, DonorPerfect.

We need this system mainly for admissions, program registrations, gift shop sales and we need it to have the capability to track visitor zip codes and report back on attendance for our grant reports. We are a small-ish, but growing museum with 25,000-40,000 visitors a year. We have used Square in the past, but it was not the best solution for our accountants.

Thanks for any and all suggestions!

------------------------------
Angela Scannella Moore
Development Systems Manager
Biggs Museum of American Art
Dover DE
------------------------------

Hi Angela,

Our small museum is looking for the same thing. We use CharityProud as our CRM and need to migrate away from Quick Books and on to a system that will integrate with CP and handle Gift Shop sales, memberships, etc. I'm interested in hearing what other museums use and what you decide to go with. Keep me posted!



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Mary Delaney
Marketing Director
Museum of Russian Icons
Clinton MA
------------------------------

Original Message:
Sent: 06-19-2019 04:30 PM
From: Angela Moore
Subject: Point of Sale Systems!

Hello ! We are looking for alternative Point of Sale Systems that integrate well with the CRM database, DonorPerfect.

We need this system mainly for admissions, program registrations, gift shop sales and we need it to have the capability to track visitor zip codes and report back on attendance for our grant reports. We are a small-ish, but growing museum with 25,000-40,000 visitors a year. We have used Square in the past, but it was not the best solution for our accountants.

Thanks for any and all suggestions!

------------------------------
Angela Scannella Moore
Development Systems Manager
Biggs Museum of American Art
Dover DE
------------------------------

This past year our Museum has gone through (and evaluated) a variety of POS systems for our Store & Cafe as part of a larger CRM transition.  The caution from this experience I offer is that there is no Unicorn out there that will seamlessly integrate your CRM, Admissions, and POS that will be robust enough to manage all of those functions. We use Altru to manage our Admissions, Members, Donations, Groups, Events, & Programming. We use Clover POS for our Store & Cafe and we've been pleased with the results. Having a POS system designed to manage inventory, sales, and smooth customer transactions was important enough for us to go this route rather than trying to force an integrated solution that wasn't designed to do the job we needed to solve.  Good luck in whichever direction you choose to go!

------------------------------
Abigail Curran MBA
Chief Operating Officer
Natural History Museum of Utah - University of Utah
acurran@nhmu.utah.edu
------------------------------

Original Message:
Sent: 06-19-2019 04:30 PM
From: Angela Moore
Subject: Point of Sale Systems!

Hello ! We are looking for alternative Point of Sale Systems that integrate well with the CRM database, DonorPerfect.

We need this system mainly for admissions, program registrations, gift shop sales and we need it to have the capability to track visitor zip codes and report back on attendance for our grant reports. We are a small-ish, but growing museum with 25,000-40,000 visitors a year. We have used Square in the past, but it was not the best solution for our accountants.

Thanks for any and all suggestions!

------------------------------
Angela Scannella Moore
Development Systems Manager
Biggs Museum of American Art
Dover DE
------------------------------

Check out Spektrix to see if they integrate with DP.  At my last position (professional, nonprofit theater) we researched for about a year before going with them. Super satisfied.
See a review here: Spektrix Reviews and Pricing - 2019

Capterra		remove preview
Spektrix Reviews and Pricing - 2019 Find out what users are saying about Spektrix. Read user Spektrix reviews, pricing information and what features it offers. View this on Capterra >

------------------------------
Anne Lehmer
Development Officer
------------------------------

Original Message:
Sent: 06-24-2019 05:57 PM
From: Abigail Curran
Subject: Point of Sale Systems!

This past year our Museum has gone through (and evaluated) a variety of POS systems for our Store & Cafe as part of a larger CRM transition.  The caution from this experience I offer is that there is no Unicorn out there that will seamlessly integrate your CRM, Admissions, and POS that will be robust enough to manage all of those functions. We use Altru to manage our Admissions, Members, Donations, Groups, Events, & Programming. We use Clover POS for our Store & Cafe and we've been pleased with the results. Having a POS system designed to manage inventory, sales, and smooth customer transactions was important enough for us to go this route rather than trying to force an integrated solution that wasn't designed to do the job we needed to solve.  Good luck in whichever direction you choose to go!

------------------------------
Abigail Curran MBA
Chief Operating Officer
Natural History Museum of Utah - University of Utah
acurran@nhmu.utah.edu

Original Message:
Sent: 06-19-2019 04:30 PM
From: Angela Moore
Subject: Point of Sale Systems!

Hello ! We are looking for alternative Point of Sale Systems that integrate well with the CRM database, DonorPerfect.

We need this system mainly for admissions, program registrations, gift shop sales and we need it to have the capability to track visitor zip codes and report back on attendance for our grant reports. We are a small-ish, but growing museum with 25,000-40,000 visitors a year. We have used Square in the past, but it was not the best solution for our accountants.

Thanks for any and all suggestions!

------------------------------
Angela Scannella Moore
Development Systems Manager
Biggs Museum of American Art
Dover DE
------------------------------

Original Message------

Check out Spektrix to see if they integrate with DP.  At my last position (professional, nonprofit theater) we researched for about a year before going with them. Super satisfied.
See a review here: Spektrix Reviews and Pricing - 2019

Capterra		remove preview
Spektrix Reviews and Pricing - 2019 Find out what users are saying about Spektrix. Read user Spektrix reviews, pricing information and what features it offers. View this on Capterra >

------------------------------
Anne Lehmer
Development Officer
------------------------------