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  • 1.  Service Recovery Program

    Posted 01-19-2017 01:33 PM
    Hi,

    Do any of you have a service recovery (service recovery converting a previously dissatisfied customer into a loyal customer) program set up?  If so, would you be willing to share information on it?  What is your program?  Does it empower your front line staff and how do you track it?

    Thank you,
    Shelly Sickbert
    Associate Director, Visitor Services and Operations

    Eastern State Penitentiary Historic Site
    2027 Fairmount Avenue
    Philadelphia, PA 19130
    Shelly Sickbert
    Associate Director, Visitor Services and Operations

    Eastern State Penitentiary Historic Site
    2027 Fairmount Avenue
    Philadelphia, PA 19130

    P: (215) 236-5111 x226







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