Open Forum

We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!

We are also looking at POS and CRM solutions.  We currently use Gateway/Galaxy and Raiders Edge.  And Salesforce for B2B sales (e.g.  facility rentals, tourism, etc.).  Would love an all in one that included store sales, although our store is managed by a 3rd party, Event Network (they were pitching a data service that merged with internal systems a while back).  Love to hear from folks that have gone through a POS/CRM RFP and integration recently.  

We are also looking at POS and CRM solutions.  We currently use Gateway/Galaxy and Raiders Edge.  And Salesforce for B2B sales (e.g.  facility rentals, tourism, etc.).  Would love an all in one that included store sales, although our store is managed by a 3rd party, Event Network (they were pitching a data service that merged with internal systems a while back).  Love to hear from folks that have gone through a POS/CRM RFP and integration recently.  

We are also looking at POS and CRM solutions.  We currently use Gateway/Galaxy and Raiders Edge.  And Salesforce for B2B sales (e.g.  facility rentals, tourism, etc.).  Would love an all in one that included store sales, although our store is managed by a 3rd party, Event Network (they were pitching a data service that merged with internal systems a while back).  Love to hear from folks that have gone through a POS/CRM RFP and integration recently.  

We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!

We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!

We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!

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Monica Miller
Executive Director
Gallery One Visual Arts Center
www.gallery-one.org
Ellensburg WA
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We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!

We too are looking at a POS/CRM conversion this year and also are having the same difficulties mentioned about finding a comprehensive solution. We've had demos with TAM and Blackbaud Altru which both had some robust features, but couldn't encompass everything we are trying to create solutions for with data. We are currently using Raiser's Edge for our development team, Patron's Edge for Admissions, Microsoft Dynamics Great Plains for the Museum Store and accounting as well as a completely different platform for online store and donation transactions. It's been a challenge trying to meet the expectations, but this discussion puts me at ease that it's not just us havnig this difficulty.

We too are looking at a POS/CRM conversion this year and also are having the same difficulties mentioned about finding a comprehensive solution. We've had demos with TAM and Blackbaud Altru which both had some robust features, but couldn't encompass everything we are trying to create solutions for with data. We are currently using Raiser's Edge for our development team, Patron's Edge for Admissions, Microsoft Dynamics Great Plains for the Museum Store and accounting as well as a completely different platform for online store and donation transactions. It's been a challenge trying to meet the expectations, but this discussion puts me at ease that it's not just us havnig this difficulty.

We are looking to replace our POS system. Ideally this system is the same as a CRM/ donor database software. My ideal situation is to pull up a record and see donor, class, event and store purchase history. We have not found one yet that also handles inventory.  What does your museum use for both and what can you share about them?   Also, if anyone has used Salesforce for nonprofits, I would like to hear from you!