I definitely agree that asking millennials what they are looking for in a museum is very important. In our research we've found that the majority of our millennial users tend to be focused more on experiential exhibitions than a lecture based approach. Short content snippets, mixed with a story, behind the scenes video/audio, and explanations and tours provided as if their friend was explaining something to them.
This coupled with attempting to remove negative signage such as "no pictures" , "no cell phones", "no talking" and creating a more communal and welcoming environment :) can do wonders.
Also having events that appeal to the younger generation where they can learn something, meet with friends and make new ones, and look forward to attending can be a great way to spur new interest. The PEM in Massachusetts has really taken a great step forward on this, with Museum Hackathons, interactive exhibits and lots of fun events!
Let me know if you have any questions I'd be happy to share any of our research and UX/UI findings with you :).
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Zachariah Reiner
Product Lead
Cuseum.com
Boston MA
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Original Message:
Sent: 09-17-2015 11:16 AM
From: Margaux Faris
Subject: Engaging Millennials
Hi Patti -
Why not convene a small focus group of millennials and actually ask them what they'd like to see in the new museum? If there is some enthusiasm, you can also try creating a junior board or young professionals committee and let them lead some projects that bring others into the fold. I have a feeling that much of it is going to be about how the information is presented (the more engaging the better!).
Margaux
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Margaux Kendall
Museum of Flight
Seattle WA
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Original Message:
Sent: 09-15-2015 03:07 PM
From: Patti Sewall
Subject: Engaging Millennials
I'm working with a nonprofit that is building a new museum from the ground up. Much of their support and interest so far has come from their fellow retirees in their profession. But now they are wondering how to get and keep the interest and support of newer employees, particularly the millennials who haven't shown much interest in the history of the profession or this group's desire to preserve that history in a museum. Any thoughts or suggestions? Thanks so much.
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Patti Sewall
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