Hello all,
This question is mostly a visitor services/operational inquiry about notifications to registered visitors for admission. At KVM we are a free general admission museum that is shifting to limited time-ticketing model for the duration of the pandemic. Previously we were known as a hands-on museum open for anyone to enter during public hours. We have moved to the limited touchless experience this month and creating communication notification best practices for our new operations and interested to hear if anyone is utilizing a text message service to remind patrons of their visit reservation 24 hours prior.
So far my basic research has uncovered museums and heritage centers are utilizing text messaging as either donation/fund driving or engagement communications between museum staff and curious minds (patrons). This text service would only be used as a reminder for reservation, similar to a medical appointment, salon, etc... If you are doing such, do you have any positive or negative experiences you could share?
Thank you in advance!
Megan
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Megan Osetek
Interpretation Manager
Kalamazoo Valley Museum
Kalamazoo, MI
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