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We have developed the content and my client is ready to implement a training and certification program for the sites' tour guides. What have you found to be the most current, and user frendly online training programs for volunteers?
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The museum I work for would like to offer our staff and volunteers de-escalation training so they have the tools to (for lack of a better word) de-escalate a potentially heated conversation with a museum visitor. Does anyone have any recommendations for groups/organizations that offer de-escalation training? Thank you! Keith Cook Director of Archives and Collections 390th Memorial Museum 6000 E Valencia Road Tucson, AZ 85756
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